Knowledge Base and FAQ’s

Welcome to our Troubleshooting Resource

Occasional issues can arise with any mechanical system which could be from long term use, general wear and tear or from initial installation complications.

We’ve developed an interactive troubleshooting guide to help you identify and potentially resolve common problems before reaching out to our engineering team.

Our FAQ’s are designed to give the basic information needed to check your system over to potentially diagnose the issue.

We have then created a system specific section for some of the more common systems we service, with user-friendly diagnostics in mind, making it simpler for you to pinpoint issues independently.

To get started, see our FAQ’s below for both rainwater harvesting and wastewater treatment.

Alternatively, select your system from the list below. And if you're unable to find the solution you need or your system isn’t listed, don’t worry — you’ll have the option to submit a support request, and a member of our team will be in touch shortly.