If your system isn’t functioning correctly, our team are here to help.
We begin with a remote troubleshooting service, connecting you with one of our experienced engineers over the phone. In many cases, we’re able to guide you through a fix during the call, avoiding the need for a visit. If a visit by one of our engineers is necessary, we’ll aim to diagnose the issue and advise you on the best course of action.
Call Out Visits and Repairs
When a call out visit is required, our engineer will carry out a thorough inspection to identify the issue. Where possible, we’ll resolve the problem during the visit and provide you with a detailed report of our findings and any work completed.
To reduce delays and keep costs down, our engineers carry many commonly required spare parts, allowing us to fix most issues on the first visit. If specialist parts or more extensive remedial work is needed, we’ll provide you with a clear, no-obligation quote.
Maintenance Plan Benefits
Customers enrolled in one of our maintenance plans may benefit from discounted rates on any required remedial work.
One-Off Servicing & System Health Checks
We also offer one-off servicing and comprehensive system ‘health checks’—ideal if you’re preparing to sell your property and need confirmation that your rainwater harvesting system is in good working order.
Get in Touch Today
Whether you need urgent assistance or a full system check, we’re here to help.
Contact us now to speak with an engineer or schedule your visit—we’ll make sure your system gets the expert care it deserves.
